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Delivery
UK deliveries will require a Signature upon Receipt** therefore we cannot accept deliveries to PO Box numbers. If you are regularly not in during the day please stipulate a work address as parcel re-direction to a new address will incur an additional charge.
British Forces Post Office Addresses
We regret we cannot currently send to BF or BFPO addresses.
England, Wales & Scotland* (*excluding Highlands and Islands) – ZONE 1
Flat rate of £5 using ParcelForce Worldwide courier service. This is a next weekday fully tracked service from shipment dispatch date (not order date).
Basket (Goods) Orders over £30.00 FREE Delivery
Scottish Highlands & Islands (including Hebrides) – ZONE 2
Postcodes AB31, AB33-38, AB52-56, FK17-21, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
Flat rate of £12 using ParcelForce Worldwide. This is a 2 day fully tracked courier service from shipment dispatch date (not order date)
Basket (Goods) Orders over £50.00 FREE Delivery
Isle of Man, Isle of Scilly, Northern Ireland – ZONE 3
Postcodes BT, IM, TR21-25
Flat rate of £15.00 using ParcelForce Worldwide This is a 2 day fully tracked courier service from shipment dispatch date (not order date)
Basket (Goods) Orders over £50.00 FREE Delivery
Isle of Wight & Channel Islands (Guernsey/Jersey/Sark) ZONE 4
Flat rate of £10 using ParcelForce Worldwide. This is a 2 day fully tracked courier service from shipment dispatch date (not order date)
Basket (Goods) Orders over £50.00 FREE Delivery
We endeavour to ship within 3 working days of order receipt Monday-Friday, however during festive seasons this may take considerably longer, please order extra early at these times to ensure you are not disappointed. We do not ship over Bank Holidays or between Dec 24th-Jan 1st inclusive, orders received over these dates will be accepted but not ship until next available working days.
All Deliveries
All orders can be tracked online and usually require a signature upon delivery* under normal circumstances.
These delivery times are from when we ship your order, NOT from receipt of order. Deliveries are weekdays only.
Delivery Schedule
We will try and deliver your order as soon as possible. You will normally receive your order within 5 working days, usually far sooner. Please note that all orders will require a signature upon receipt. We cannot take responsibility of late deliveries caused by no signatory being available. Please bear this in mind when ordering – you may prefer to have your order delivered to your work address for instance. A redirection to a new address after the parcel has shipped WILL incur additional charges. If you are regularly not at home then stipulate a work, relative or neighbours address at time of ordering.
Order Tracking
On the day we ship your order ParcelForce Worldwide will send you a consignment note number and tracking link. This is important! This will take you to their website where you can keep an eye on your parcels progress and be given a 1 hr delivery window estimate. This is an estimate only and may fluctuate according to traffic.
As long as you have provided us with your [valid] mobile number and email couriers will also send you a text alert of your delivery window.
Should you see a failed delivery attempt please contact the number on the card that has been left or alternatively ring the local depot direct using the depot finder tool on the site, to arrange a re-delivery. This 2nd attempt will not incur a charge however, it must be to the same address you originally stipulated on your order.
Please note: If the depot is not contacted, after a period of time with no instruction received, they will automatically return the parcel back to us at which point we will refund your order less the initial delivery cost as per our terms and conditions.
Delivery problems/delays
Please note delivery notifications sent by us or the courier direct and delivery estimates shown by the courier under their tracking facility are precisely that, estimates. They’ll do their best and 99.9% of the time they are accurate, however we cannot be held responsible for delays, service interruptions or failures caused by events beyond our or their control, such as but not limited to; adverse weather conditions, floods, explosions, accidents, exceptional traffic congestion, riots, war, terrorism, strikes, industrial disputes and COVID associated lockdowns or driver shortages.
Order Cancellation Policy
By law you have the right to cancel your order within 14 days of receipt. Each item must be returned to us in its original condition however. This means new, unused and complete unopened packaging fit for resale. If any Free gifts tied in with the order have been received these must also be returned.
Goods delivered will be required to be returned at your own expense* whereupon we’ll issue a refund direct to the purchaser’s card upon receipt. This refund will include the original delivery charge only. You will be required to return the goods within 14 days of receipt.
*Where you are withdrawing from your purchase within 14 days of delivery and there has been no error on our part, nor are the goods faulty or damaged, we will refund only the cost of the item/s and the original delivery charge. We will not refund the cost of returning the item back to us.
We reserve the right to cancel any orders received but not yet shipped (refund in full) at our discretion.
Your statutory rights are not affected.
14 Day Refund Policy
Use the Returns form & label included with your delivery following the simple instructions stated. If you lose this form please contact us on 0800 018 4416 for advice.
If you are returning an item because of an error on our part or because items are damaged, defective or deemed not fit for purpose, we will refund the delivery charges incurred in sending the item to you and pay your [reasonable] costs of returning it to us*.
*We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective, or after the 14 day cooling off period.
Your statutory rights are not affected.